SAN JOSE, CA – April 23, 2013 — Tensoft, a leading end-to-end Cloud ERP provider for software and technology companies, announced today an agreement with Medallia, the leading customer experience management company to implement Tensoft’s Revenue Cycle Management (RCM) solution.
“With Medallia’s laser focus on customer experience, everything we do must exemplify our core values, including our internal back office systems” said Jean-Francois Hervy, VP of Finance at Medallia. “Tensoft Revenue Cycle Management’s streamlined contract management and administration functionality is very attractive to us as a fast growing SaaS company. We’re strong believers that ‘the system matters,’ so we look forward to getting started with Tensoft RCM.”
“SaaS providers really have a different sales model than ‘traditional’ software companies, and Tensoft RCM has been specifically designed to handle both of these,” said Bob Scarborough, Tensoft President and CEO. “Tracking the nuances of sophisticated contracts and deliverables is an RCM specialty. The solution brings together the specific revenue recognition, recurring billing and sophisticated contract management functionality that today’s technology companies, like Medallia, need.”
Medallia is the customer experience management company. Founded in 2001, the company is trusted by the world’s leading brands including Best Western, Four Seasons, Gold’s Gym, Sephora, Sony, and Verizon to improve customer experiences. Medallia provides a SaaS-based software platform that captures feedback across Web, social, mobile, and contact center channels, analyzes it in real-time, and enables companies to take action to drive customer delight. Learn more at www.Medallia.com and follow the company at blog.medallia.com, on Twitter @Medallia, and on Facebook.com/MedalliaInc.
Tensoft provides business management applications to automate industry-specific lifecycle processes for the semiconductor, technology and software industries. Tensoft’s business-ready solutions extend broad, horizontal ERP functionality to complete the most vertically demanding, high-tech needs through critically relevant content, domain expertise, embedded best practices and performance analytics. For over 15 years, technology companies worldwide have relied on Tensoft software and cloud-based services to power and improve their operations. Tensoft is headquartered in Silicon Valley with sales and support offices throughout the U.S., Europe and Asia. For more information, go to www.tensoft.com or call (888) 450-4030 x406.