Tensoft Puts the “Professional” in Professional Services
One question that we often hear from companies who are evaluating Tensoft is: “What does a typical implementation look like?”
The simple answer is that every customer is different, so we tailor our standard implementation approach to each customer’s needs.
Tensoft consultants provide top-notch consulting and training services for system implementations, projects, and on-going support.
Our customers often tell us that Tensoft consultants are a cut above their peers, both for their expertise and their strong customer service focus. Take a look at just a sample of the nice things they have to say about our consultants:
— Ron Wilderink, Chief Financial Officer, GCT Semiconductor
“During this critical stage in Axiom Microdevices’ growth, we see great value in the SaaS model, which delivers online functionality via subscription licensing. The choice of service providers is equally important. Tensoft has gone out of their way during and after our implementation to support my team.”
— Gary Cheek, VP Operations, Axiom Microdevices“
Tensoft’s team has supported us on several critically important projects, including our Sarbanes-Oxley compliance efforts. Their staff has gone above and beyond the call of duty to meet deadlines and bring these projects to a successful conclusion. Response time has been excellent, and their level of expertise far exceeded my expectations. I’m a member of the Tensoft fan club!”
— George de Urioste, Former CFO, Chordiant Software
“Tensoft service and support is great — they are always prompt to respond to questions and do so with a smile. Their consultants are the best I’ve worked with — knowledgeable, sincere, and friendly.”
— Ed Lu, Worldwide Financial Manager, Fortemedia, Inc.
“With the time difference and the different locations, I was concerned. If there were problems, I wondered how they would be solved. But my support requests to Tensoft were answered quickly and thoroughly. I’m confident now!”
— Jenny Lee, Logistics Manager, GCT Semiconductor
Our experience has been that a relatively straightforward implementation can “go live” in as little as 4- 6 weeks, with more complex scenarios taking longer.
One key to the project success is committed involvement from our customers – for that reason, our project manager meets weekly with the designated project lead for our customer, for the duration of the implementation.