Effective as of May 22, 2018, Tensoft, Inc. (“Tensoft”) has updated our Privacy Policy (“Policy”). For a prior version of our Policy, click here.
This Policy details our commitment to protecting the privacy of individuals who visit our website[s], who register to use the products and services which Tensoft markets for subscription (the “Service”), or who register to attend Tensoft events. This Policy describes how Tensoft collects, uses, and discloses personal data, and the choices you have with respect to that data.
Definitions
Service
Service(s) refers to Tensoft’s subscription services or hosted products.
Personal Data
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage Data
Usage Data is data collected automatically by visiting a web site, such as IP addresses.
Cookies
Cookies are small pieces of data stored on your device (computer or mobile device).
Data Controller
Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.
TensoftData Processors (or Service Providers)
Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.
Data Subject (or User)
Data Subject is any living individual who is using our Service(s) or visiting our website and is the subject of Personal Data.
Information Collection And Use
Tensoft collects several different types of information for various purposes to provide and improve our Service(s) and website. By using the Service(s) and website(s), you agree to the collection and use of information in accordance with this policy.
Types of Data Collected
Personal Data
While using our Service(s) or accessing certain pages of our website(s), Tensoft may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Cookies and Usage Data
For website visitors, Tensoft may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email Tensoft sends.
For Tensoft Service(s) users, Tensoft uses your Personal Data to provide the services and support that your employer has contracted with Tensoft to provide, including notifications about service events. In addition, Tensoft may also use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email Tensoft sends.
Usage Data
Tensoftmay also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking Cookies Data
Tensoft uses cookies and similar tracking technologies to track the activity on our website and hold certain information.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to access all or some portion of our website.
Use of Data
Tensoft, Inc. uses the collected data for various purposes:
• To provide and maintain our Service(s)
• To notify you about changes to our Service(s)
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer support for our Service(s)
• To gather analysis or valuable information so that Tensoft can improve our Service(s) and website(s)
• To monitor the usage of our Service(s) and website(s)
• To detect, prevent and address technical issues
• To provide you with news, special offers and general information about other products , services and events which Tensoft offers that are similar to those that you have already purchased or inquired about unless you have opted not to receive such information
Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)
If you are from the European Economic Area (EEA), Tensoft, Inc.’s legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data Tensoft collects and the specific context in which Tensoft collects it.
Tensoft, Inc. may process your Personal Data because:
• Tensoft needs to perform a contractual obligation with you
• You have given us permission to do so
• The processing is in our legitimate interests and it’s not overridden by your rights
• For payment processing purposes
• To comply with the law
Retention of Data
Tensoft, Inc. will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. Tensoft will retain and use your Personal Data to the extent necessary to comply with our legal and/or contractual obligations (for example, if Tensoft is required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Tensoft, Inc. will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or Tensoft are legally obligated to retain this data for longer time periods.
Transfer Of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside of the United States and choose to provide information to us, please note that Tensoft transfers the data, including Personal Data, to the United States and processes it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Tensoft, Inc. will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and that no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Disclosure Of Data
Disclosure for Law Enforcement
Under certain circumstances, Tensoft, Inc. may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Legal Requirements
Tensoft, Inc. may disclose your Personal Data in the good faith belief that such action is necessary to:
• To comply with a legal obligation
• To protect and defend the rights or property of Tensoft, Inc.
• To prevent or investigate possible wrongdoing in connection with the Service
• To protect the personal safety of users of the Service or the public
• To protect against legal liability
Security Of Data
Tensoft takes the security of your data very seriously. We work diligently to protect the Personal Data you provide from loss, misuse, and unauthorized access or disclosure. Given the nature of communications and information processing technology, no method of transmission over the Internet, or method of electronic storage, is 100% secure. While Tensoft strives to use commercially acceptable means to protect your Personal Data, Tensoft cannot guarantee its absolute security.
“Do Not Track” Signals
Tensoft does not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
Your Data Protection Rights Under General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Tensoft, Inc. aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
If you wish to be informed what Personal Data Tensoft holds about you and/or if you want it to be removed from our systems, please contact us at privacy@tensoft.com.
In certain circumstances, you have the following data protection rights:
The right to access, update or to delete the information Tensoft has on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your Personal Data.
The right of restriction. You have the right to request that Tensoft restrict the processing of your personal information.
The right to data portability. You have the right to be provided with a copy of the information Tensoft have on you in a structured, machine-readable and commonly used format.
The right to withdraw consent. You also have the right to withdraw your consent at any time where Tensoft, Inc. relied on your consent to process your personal information.
Please note that Tensoft may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
Service Providers
Tensoft may employ third-party companies and individuals to facilitate our Service (“Service Providers”), to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Support Tickets
Tensoft uses a third-party service to provide product support to our customers.
Zendesk
Zendesk provides a customer service and engagement platform that manages customer support requests. Zendesk uses the data collected from Tensoft customers to resolve support issues and requests, and to provide Tensoft with data on these support requests. For more information on the privacy practices of Zendesk, please visit the Zendesk Privacy Terms web page: https://www.zendesk.com/company/customers-partners/privacy-policy.
Hosting Services
Tensoft uses third-party services to provide hosting for our customers.
Amazon Web Services (AWS)
AWS provides a highly reliable, scalable, low-cost infrastructure platform in the cloud, including Tensoft customers. AWS has data center locations in the U.S., Europe, Singapore, and Japan. For more information on the privacy practices of AWS, please visit the AWS Privacy Terms web page: https://aws.amazon.com/privacy.
SaaSPlaza
SaasPlaza is a cloud provider of Microsoft Azure and Dynamics Services. SaaSPlaza manages enterprise grade cloud infrastructure for business-critical applications in the Microsoft Cloud for their partners and their customers, including for Tensoft’s Microsoft Dynamics GP customers. For more information on the privacy practices of SaasPlaza, please visit the SaasPlaza Privacy Terms web page: https://www.saasplaza.com/policies.
Managed Services
Tensoft uses a third-party service to manage Tensoft’s hosting environment at AWS.
Connectria
Connectria provides cloud computing, managed hosting and custom hosting solutions, including complex multi-vendor solutions. Connectria support a broad range of technologies, managed services and security. For more information on the privacy practices of Connectria, please visit the Connectria Privacy Terms web page: https://www.connectria.com/legal/privacy_policy.php .
Analytics
Tensoft uses the following third-party Service Providers to monitor and analyze the traffic on our website(s)
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/
Behavioral Remarketing
Tensoft uses remarketing services to advertise on third party websites to you after you visited our website. Tensoft and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.
Google AdWords
Google AdWords remarketing service is provided by Google Inc.
You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads
Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/
Payments
Tensoft may provide some paid products and/or services within the Service or on the website that require prepayment, such as online training or user conferences. In that case, Tensoft use third-party services for payment processing (e.g. payment processors).
Tensoft will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
The payment processors Tensoft works with are:
PayPal
Their Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full.
Links To Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. Tensoft strongly advise you to review the Privacy Policy of every site you visit.
Tensoft has no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Children’s Privacy
Tensoft does not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If Tensoft becomes aware that we have collected Personal Data from children without verification of parental consent, Tensoft will immediately take steps to remove that information from our servers.
Changes To This Privacy Policy
Tensoft may update our Privacy Policy from time to time. Tensoft will notify you of any changes by posting the new Privacy Policy on this page.
Tensoft will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
• By email: privacy@tensoft.com
